Welcome to Globe Lite Shop’s FAQ page! We’re here to illuminate any questions you might have about our premium lighting solutions and delivery services. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.
About Our Products
What types of lighting products do you offer?
We specialize in high-quality lighting solutions including:
- Ceiling fans with integrated lighting
- Indoor lighting fixtures for residential spaces
- Energy-efficient light bulbs (LED, CFL, and more)
- Outdoor lighting for gardens and pathways
- Durable work and shop lights for commercial spaces
Are your light bulbs compatible with standard fixtures?
Yes! Our light bulbs come in standard sizes and base types to fit most common fixtures. Product listings include specific compatibility information, and our lighting experts are always available to help you choose the perfect bulb.
Do your ceiling fans include installation instructions?
Absolutely. Each ceiling fan comes with detailed, step-by-step installation instructions. For complex installations, we recommend consulting with a licensed electrician.
Shipping & Delivery
Where do you ship to?
We proudly ship our US-quality lighting solutions worldwide, with the exception of parts of Asia and some remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Fast, trackable delivery via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping (orders over $50): Economical delivery via EMS (15-25 business days after dispatch)
How long does order processing take?
Our Philadelphia team carefully prepares each order within 1-2 business days. You’ll receive tracking information as soon as your package leaves our facility.
Can I track my order?
Yes! For both Standard and Free Shipping options, you’ll receive tracking information via email once your order is dispatched from our warehouse.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your lighting purchase, simply contact our customer support team at [email protected] to initiate the process.
Are there any items that can’t be returned?
For safety and hygiene reasons, we cannot accept returns on opened light bulb packages unless they’re defective. All other lighting fixtures and unopened bulbs may be returned within the 15-day window.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Customer Support
How can I contact customer service?
Our no-nonsense support team is always ready to help at [email protected]. We typically respond within 24 hours.
Do you offer product recommendations?
Yes! Our lighting experts understand lumens and aesthetics like no one else. Contact us with your space dimensions and lighting needs, and we’ll suggest the perfect solutions.
Where is Globe Lite Shop located?
Our headquarters and warehouse are located at 950 Glen Falls Road, Philadelphia, US 19145. We’re proud to serve customers across continents with our global delivery promise.
Still have questions? We’re here to help illuminate your path to perfect lighting solutions. Contact our friendly team today at [email protected].
At Globe Lite Shop, we don’t just deliver lighting products – we deliver brighter living spaces and more productive work environments.