At Globe Lite Shop, we’re committed to illuminating your space with quality lighting solutions. Just as we carefully craft our lighting products for performance and durability, we’ve designed a straightforward returns process to ensure your complete satisfaction.

Our Return Policy

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original condition with all packaging and accessories
  • Unused and undamaged
  • Accompanied by the original receipt or order confirmation

Important Note: For safety and hygiene reasons, light bulbs (from our Light Bulbs category) cannot be returned or exchanged unless defective upon arrival.

Easy Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible.
  4. Ship Your Return: Send the package to our Philadelphia facility (return shipping is at customer’s expense unless the return is due to our error).
  5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or exchange within 3-5 business days.

Return Shipping Options

You may choose your preferred carrier for returns. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect your return. Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, please follow the same return process above. Include a note specifying the replacement item you’d like. We’ll process your exchange once we receive the original item.

Defective or Damaged Items

If you receive a damaged or defective product (including ceiling fans, indoor/outdoor lighting, or work lights), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

Return Request Template

To expedite your return request, please include this information in your email:

Subject: Return Request for Order #[Your Order Number] Dear Globe Lite Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Quantity] Reason for Return: [Reason] I would prefer: [Refund/Exchange (if exchange, specify replacement product)] My original payment method was: [Visa/MasterCard/JCB/PayPal] Please let me know the next steps to complete this return. Best regards, [Your Full Name] [Your Contact Information]

Return Shipping Address

Once your return is authorized, please ship to:

Globe Lite Shop Returns
950 Glen Falls Road
Philadelphia, PA 19145
United States

We appreciate your trust in Globe Lite Shop for your lighting needs. If you have any questions about our returns policy, don’t hesitate to contact our Philadelphia-based customer service team at [email protected].