Shipping & Returns

At Globe Lite Shop, we’re dedicated to providing premium lighting solutions with a seamless shopping experience. Our shipping and returns policies are designed with your convenience in mind, ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your Globe Lite Shop purchase. If you need to return an item, please review our policy below.

Return Policy Overview

• Returns accepted within 15 days of receiving your order
• Items must be in original condition with all packaging and accessories
• Items must be unused and undamaged
• Original receipt or order confirmation required
• For safety and hygiene reasons, light bulbs (from our Light Bulbs category) cannot be returned or exchanged unless defective upon arrival

Easy Returns Process

1. Initiate Your Return: Email our customer service team at [email protected] with your return request within 15 days of delivery.
2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible.
4. Ship Your Return: Send the package to our Philadelphia facility (return shipping is at customer’s expense unless the return is due to our error).
5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or exchange within 3-5 business days.

Refund Information

• Refunds issued to the original payment method within 5-7 business days after we receive and inspect your return
• Shipping charges are non-refundable unless the return is due to our error
• Accepted payment methods for refunds: Visa, MasterCard, JCB, PayPal

Exchange Process

For exchanges, please follow the standard return process and include a note specifying the replacement item you’d like. We’ll process your exchange once we receive the original item.

Defective or Damaged Items

If you receive a damaged or defective product (including ceiling fans, indoor/outdoor lighting, or work lights), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

Need Help With Your Return?

To expedite your return request, please include this information in your email:

We appreciate your trust in Globe Lite Shop for your lighting needs. Our Philadelphia-based customer service team is here to help with any questions about our shipping or returns policies. Contact us at [email protected].